1.      This Ensure Research Campaign (“Campaign”) is operated by Abbott Laboratories South Africa (Pty) Ltd (hereinafter “Abbott” or “we” or “us” as the context may require). 

2.    These terms and conditions (“Terms”) govern the operation of the Campaign and participants (hereinafter “Participants” or “you” as the context may require) participation in the Campaign.

3.    Only permanent residents and citizens of South Africa who are 18 (eighteen) years and older and in possession of a valid South African identity book (“Participants”) shall be eligible to participate in this Campaign. Employees of Abbott or any Abbott distributor/wholesaler shall not be permitted to participate in this Campaign. 

4.    In accessing the Campaign’s website (“Website”), Participants agree to (i) these Campaign Terms (ii) the Website Terms and Conditions (Section 2) and (iii) the Privacy Policy (Section 3).

5.    Abbott reserves the right to, at any time, suspend or terminate the Campaign without any liability to any Participant(s).

6.    To enter this campaign, Participants are required to:

a.    Complete the 6 questions in the survey within the Ensure CRM platform and stand a chance to win 1 of 5 Ensure® Hamper Packs worth over R500.  There are 1 in 5 Ensure® Hamper Packs to giveaway. Each pack contains: 1 x Ensure® gym bag, 1 x Ensure® shaker plastic bottle, 1 x resistance band, 1x 75cm pilates exercise ball.

b.    Abbott reserves the right to change offered prizes at any time without notifying Participants.

7.    Participants are not permitted to answer the survey more than once and to create multiple entries. Multiple Entries shall automatically be deemed null and void and Abbott reserves the right to terminate a Participant’s participation under Paragraph 9 below.

8.    By participating in the Campaign, Participants agree and consent to their Data being captured and used by Abbott for those purposes as set out in the Privacy Policy.

9.    Abbott reserves the right to, at any time, unilaterally terminate a Participant’s participation as a result of a Participant’s breach of these Terms.

10.  Participants are not required to purchase any Ensure® product in order to participate in the Campaign.

11.  The Campaign commences on Monday the 21st of February 2022 and will close midnight on the 9th of March 2022, at 12:00 am (the “Closing Date”). Any Entry created after the Closing Date will be deemed null and void. Abbott shall not be liable to Participants as a result of Entries failing to be created or being created late due to any reason.

12.  Abbott reserves the right to substitute any prize with another prize of similar commercial value without notifying Participants in the event of circumstances beyond its reasonable control.

13.  Prizes may not be redeemed for cash and are not exchangeable.

14.  Abbott shall select 5 winners at random using a random tool on the 16th of March 2022, and these winners will be announced individually via email. In the event that a winner cannot be contacted following all reasonable attempts to do so then Abbott reserves the right to draw another winner in substitution.

15.  Winners may be required to sign requisite documentation before claiming their prizes. All winners will be required to provide their names, contact details and to sign an acknowledgement of receipt of the prize.

16.  The prizes will be delivered to the winners within two weeks. Any queries in this regard may be directed to the customer call centre on 0861 22 68 87, Mon-Fri 08h00- 16h30.


Terms and Conditions of Website Use

These terms and conditions apply to your use/access of the Ensure® Research Campaign

Your access to this website is subject to the following terms and conditions which may be updated by us from time to time without notice to you. By accessing or using this website, you agree that you have read, understand, and agree to be bound to these terms and conditions, as they may be amended from time to time, as well as to the terms of our Privacy Policy and Cookie Policy, which are hereby incorporated into these Terms and Conditions. You are responsible for periodically reviewing these Terms and Conditions for applicable changes. Your use of this website after posting by us of any changes to these Terms and Conditions constitutes your acceptance to those changes. If you disagree with these Terms and Conditions (as they may be amended from time to time), or are dissatisfied with this website, your sole and exclusive remedy is to discontinue using this website.


You acknowledge and agree that:

We do not warrant the accuracy, effectiveness and suitability of any information contained in this website. Each person assumes full responsibility and all risks arising from use of this website. The information is presented "AS IS" and may include technical inaccuracies or typographical errors. Abbott reserves the right to make additions, deletions, or modifications to the information at any time without any prior notification.

Abbott makes no representations or warranties of any kind or nature with respect to the information or content posted on this website. Unless otherwise stated on this website, Abbott hereby disclaims all representations and warranties, whether express or implied, created by law, contract or otherwise, including, without limitation, any warranties of merchantability, fitness for a particular purpose, title or non-infringement. In no event shall Abbott be liable for any damages of any kind or nature, including, without limitation, direct, indirect, special (including loss of profit) consequential or incidental damages arising from or in connection with the existence or use of this website and/or the information or content posted on this website, regardless of whether Abbott has been advised as to the possibility of such damages.

Abbott is not responsible, and provides no warranty whatsoever, for the accuracy, effectiveness, timeliness and suitability of any information or content obtained from third parties, including any hyperlinks to or from third-party sites.

Abbott will endeavor to keep this website available for use however; we cannot guarantee this and take no responsibility for any loss or damage that occurs due to an interruption of access to this website. Abbott may interrupt access to this website for maintenance reasons or for any other reason, at Abbott’s sole discretion.

Your use

You understand, acknowledge, and agree to the following:

By using this website, you agree not to disrupt or intercept our electronic information posted on this website or on any of our servers. You also agree not to attempt to circumvent any security features of our website, and to abide by all applicable, local and international laws, rules and regulations.

Except as expressly stated and agreed upon in advance by Abbott, no confidential relationship shall be established in the event that any user of this website should make any oral, written or electronic communication to Abbott (such as feedback, questions, comments, suggestions, ideas, etc.). If any Abbott website requires or requests that such information be provided, and that such information contains personal identifying information (e.g., name, address, phone number), Abbott shall obtain, use and maintain it in a manner consistent with our Privacy Policy. Otherwise, such communication and any information submitted therewith shall be considered non-confidential, and Abbott shall be free to reproduce, publish or otherwise use such information for any purposes whatsoever including, without limitation, the research, development, manufacture, use or sale of products incorporating such information. The sender of any information to Abbott is fully responsible for its content, including its truthfulness and accuracy and its non-infringement of any other person's proprietary or privacy rights.

Intellectual Property

The information, documents, and related graphics published in this website (the "Information") are the sole property of Abbott, except for information provided by third-party providers under contract to Abbott, its subsidiaries or affiliates. Permission to use the Information is granted, provided that (1) the above copyright notice appears on all copies; (2) use of the Information is for informational and non-commercial or personal use only; (3) the Information is not modified in any way; and (4) no graphics available from this Internet site are used separate from accompanying text. Abbott is not responsible for content provided by third-party providers, and you are prohibited from distribution of such material without permission of the owner of the copyright therein. Except as permitted above, no license or right, express or implied, is granted to any person under any patent, trademark or other proprietary right of Abbott.

No use of any Abbott trademark, trade names, trade dress and products in this website may be made without the prior written authorization of Abbott, except to identify the product or services of the company.

If you believe that your work has been copied and is accessible on this site in a way that constitutes copyright infringement, you may notify Abbott by providing our copyright agent with the following in writing:

  • Identification of the copyrighted work that you claim has been infringed;
  • Identification of the material that is claimed to be infringing and information reasonably sufficient to permit Abbott to locate the material;
  • Your name, address, telephone number, and email address;
  • A statement by you that you have a good faith belief that the disputed use is infringing and not authorized; and
  • A statement made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.
  • The electronic or physical signature of the copyright owner or a person authorized to act on the copyright owner’s behalf. 

To submit a notification of claimed infringement, please contact Abbott's Designated Agent at the following address:
Email: trademarks@abbott.com

Privacy and Security

Abbott is committed to safeguarding your privacy online. We understand the importance of privacy to our customers and visitors to our Web site. Our use of personally identifiable information is governed by our Privacy Policy and by accessing and using our Web site, you agree to be bound by that policy.

Limitation of Liability

Abbott does not assume any liability for the materials, information and opinions provided on, posted to, or otherwise available through, this website. Reliance on these materials, information and opinions is solely at your own risk. Abbott disclaims any liability for injury or damages resulting from the use of this website, or the content contained thereon.
This Abbott website, the site content, and the products and services provided on or available through this website are provided on an “as is” and “as available” basis, with all faults. In no event shall Abbott, or its subsidiaries, affiliates, vendors, or their respective directors, employees or agents (hereinafter “Abbott Parties”) be liable for any damages of any kind, under any legal theory, arising out of or in connection with your use of, or inability to use, this website, the site content, any services provided on or through this website or any linked site, including any special, indirect, punitive, incidental, exemplary or consequential damages. Except in the case of death or personal injury caused by their negligence, Abbott and the Abbott Parties hereby disclaim, to the maximum extent permitted by applicable law, liability for any loss or damage which may be suffered by any person, whether suffered directly, indirectly, immediately or consequentially, and whether arising in contract, tort (including negligence) or otherwise which arises out of, or in connection with: (i) use of, or inability to use, the website; (ii) use of information or content on the website; (iii) any services provided on or through the website; and (iv) interception or unauthorized access to personal information submitted to the website, including, without limitation, the following categories of loss or damage, whether or not Abbott has been advised of the possibility of such loss or damage:

  • loss or corruption of data
  • loss of profits
  • loss of anticipated savings
  • loss of business opportunity
  • loss of goodwill
  • loss of reputation
  • special damage


You agree that these terms and conditions describe the entire agreement between us with respect to its subject matter. These terms and conditions shall be governed and construed in accordance with the laws of the Republic of South Africa. If an arbitration panel of competent jurisdiction finds that any provision of these terms and conditions is invalid or unenforceable, you agree that the other provisions of these terms and conditions will remain in full force and effect. Any dispute arising out of, or in connection with, these terms and conditions, including any question regarding their existence, validity or termination, or the legal relationships established by these terms and conditions, shall be referred to referred to arbitration in accordance with the Rules of the Arbitration Foundation of Southern Africa (“AFSA”). The arbitration tribunal shall consist of one (1) arbitrator appointed by the AFSA. The seat of the arbitration shall be Johannesburg, Gauteng. The arbitration proceedings and award shall be conducted and written in the English language. The arbitration award shall be final and binding on both Parties and not subject to any appeal.


This Privacy/Cookies Policy explains how we handle the personal information that you provide to us on the Ensure® Research  Campaign Web Site controlled by Abbott Laboratories South Africa (Pty) Ltd (including its subsidiaries and affiliates) which link to this Privacy/Cookies Policy (referred to as "Abbott Web Sites") and when you contact us by telephone. This Privacy/Cookies Policy also describes the collection of certain other types of technical and web browsing information through cookies and similar technologies on Abbott Web Sites.

This Privacy/Cookies Policy does not apply to personal information collected from Abbott Web Sites that do not link to this Privacy/Cookies Policy, or to third-party web sites to which Abbott Web Sites may link. Your use of Abbott Web Sites, which link to this Privacy/Cookies Policy is subject to this Privacy/Cookies Policy and the Terms of Use.

Please read this Privacy/Cookies Policy before using Abbott Web Sites or submitting personal information to us.

On occasion, Abbott may offer apps, special programs, activities, events or promotions ("Programs") that have unique or additional specific terms, privacy notices and/or consent forms that explain how any information you provide will be processed in connection with the Programs. You should review the applicable terms before interacting or participating in the Programs.

Personal Information

"Personal information" is information that identifies you as an individual or relates to an identifiable individual. Examples of personal information include your name, your postal address and your telephone number.

How Does Abbott Collect Personal Information?

Abbott collects information in a few different ways:

  • Information you submit or choose to provide
  • Information you give us permission to collect from you or another source
  • From Health Care Professionals
  • Through our websites and mobile apps
  • From contract research organizations and clinical trial investigators
  • From your participation in Abbott programs or clinical trials
  • From third party service providers, data brokers or business partners
  • From industry and patient groups and associations
  • Automatically from devices you use to connect to Abbott Services (See "Cookies and Other Tools" below)
  • Information provided by Abbott partners
  • From public sources including, but not limited to, social media and other websites that enable social sharing
  • Information from government agencies, public or third party information sources

From time to time, we may use or augment the personal information we have about you obtained from other sources, such as public databases, social media platforms and other third parties. We may also combine information we get from a third-party with information we already have, and we may combine information that we have collected offline with information we collect online.

If you choose to submit any personal information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Policy.

Information Abbott Collects

Abbott may collect the following information, depending on what product and service you use:

  • Contact information and preferences (such as name, email address, mailing address, phone number, and emergency contact information)
  • Biographical and demographic information (such as date of birth, age, gender, ethnicity, marital status, and sexual orientation)
  • Health and medical information (such as medical insurance details, information about physical and mental health conditions and diagnoses, treatments for medical conditions, genetic information, family medical history and medications an individual may take, including the dosage, timing, and frequency) we collect in connection with managing clinical trials, conducting research, providing patient support programs, distributing and marketing our products, managing compassionate use and expanded access programs and tracking adverse event reports
  • Information regarding parents or legal guardians
  • Any information you provide in connection with applying to or participating in a patient assistance or support program (such as financial need information)
  • Payment-related information we need to complete a transaction (such as credit card number and financial account information)
  • Username and password that you may select in connection with establishing an account on our websites or mobile apps
  • Your photograph, social media handle or digital or electronic signature
  • Publicly available information
  • Internet activity, such as your Internet Protocol ("IP") address, browsing history, your search history and information on your interaction with the Abbott Services and our advertisements
  • Device information
  • Geolocation data, e.g., your physical location or movements (See "Cookies and Other Tools" below)
  • Inferences drawn from other personal information listed above, to create a profile reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes
  • If you are accessing Abbott websites or apps on your mobile device, you may also choose to provide us with location data. To protect your privacy, you should not provide Abbott with any information that is not specifically requested
  • Any adverse event information

If you are a Health Care Professional, we may also collect:

  • Professional credentials, educational and professional history, institutional and government affiliations, information included on a resume or curriculum vitae, education and work history (such as work experience, education and languages spoken)
  • Information about the Abbott programs, products and activities with which you have engaged
  • Details about our interactions with you, your prescribing of our products and the agreements you have executed with us; including remittance or other financial information
  • Any information you choose to provide about yourself or your household
  • Information collected in connection with Abbott hosted events or activities you attend or participate in
  • Publicly-available information related to your practice, such as license information, disciplinary history, prior litigation and regulatory proceedings, and other due diligence related information

We may use the personal information we collect about you with information obtained from other sources, such as public databases, social media platforms and other third parties. For example, we may use public information to confirm contact or financial information, to verify licensure of Health Care Professionals or to better understand your interests by associating demographic information with the information you have provided.

How Does Abbott Use Personal Information?

How Abbott uses your information depends on how you interact with the Abbott Services. Generally, Abbott may also use your information to:

  • Provide our products and services to you and make them better
  • Develop new products and services
  • Fulfill your requests
  • Provide customer service
  • Send you administrative communications regarding Abbott's products or Abbott Services
  • Notify you about special promotions or offers that may be of interest to you
  • Invite you to participate in surveys about our products or services
  • Better understand the interests of our customers and visitors who use Abbott Services
  • Maintain Abbott's online services such as websites and apps
  • Monitor, detect and prevent fraud, improper activity and ensure Abbott's policy compliance
  • Conduct research including secondary and follow-on research
  • Determine an individual's eligibility to participate in Abbott programs or clinical trials
  • Process payments
  • Evaluate how you and other users interact with our online services
  • Protect Abbott and our users
  • Secure our online services including our network, websites and apps
  • Conduct audits related to our current interactions with you
  • Debug the site and service to identify and repair errors that impair existing intended functionality
  • Defend ourselves in litigation and investigations and to prosecute litigations
  • Comply with our legal and regulatory obligations

Abbott may also use information collected from you or about you to offer you customized content, including to:

  • Recognize new or past visitors to our websites or apps
  • Remember your personal preferences
  • Show you more relevant and meaningful advertisements based on your interests

Abbott may also use your information for other purposes disclosed to you from time to time.

In addition, some of our applications and mobile-optimized sites may have location-based features. To deliver these features, we may collect and use location data provided by your mobile device. For example, we may offer shopping features that allow you to get information about local merchants. By using such applications, you consent to the collection and use of your mobile device location data for purposes of delivering these location-based features.

We may use personal information collected from any of the sources listed in the "How Does Abbott Collect Personal Information?" section of this policy for our internal business purposes, such as data analysis, audits, developing new products, enhancing our websites and apps, improving our Abbott Services, identifying usage trends and determining the effectiveness of our promotional campaigns.

We may aggregate and/or de-identify data about customers and site visitors and use it for any purpose, including product and service development and improvement activities.

Does Abbott Share Personal Information?

Abbott may share your information within the Abbott family of companies.

We do not sell your personal information. However, we share personal information with our vendors, contractors, business and service partners, or other third parties (collectively, "Service Providers"). Examples of Service Providers include analysis firms, advertisers, payment processing companies, customer service and support providers, email, IT services and SMS vendors, web hosting and development companies and fulfillment companies. Service Providers also include our co-promotion partners for products that we jointly develop and/or market with other companies.

Some Service Providers may collect personal data on behalf of Abbott. These third parties may be provided with access to personal data needed to perform their functions. In addition, Abbott's practice is to require its Service Providers to keep your personal information confidential and to use personal information only to perform functions for Abbott.

If Abbott sells all or part of one of its product lines or divisions, your information may be transferred to the buyer. Abbott reserves the right to disclose your information to respond to authorized information requests from government authorities, to respond to valid judicial requests, to address national security situations, to provide security and investigate potential fraud, or when otherwise required by applicable law.

Abbott may also disclose your personal information as required by law to any competent law enforcement body, regulatory or government agency, court or other third party where we believe the disclosure is necessary or appropriate to comply with a regulatory requirement, judicial proceeding, court order, government request or legal process served on us, or to protect the safety, rights, or property of our customers, the public, Abbott or others, and to exercise, establish or defend Abbott’s legal rights.

Abbott may also disclose aggregate or de-identified data that is not personally identifiable to third parties for any purpose.

Cookies and Other Tools

Abbott and its Service Providers collect information about you by using cookies, tracking pixels, web beacons and other technologies (collectively, “Tools”). We use this information to better understand, customize and improve user experience with our websites, services and offerings as well as to manage our advertising. This information can make your use of our Abbott Services easier and more meaningful by allowing Abbott and our Service Providers to provide better service, customize sites based on consumer preferences, compile statistics, provide you with more relevant advertisements based on your interests, analyze trends and otherwise administer and improve our Abbott Services. If we have collected your personal information, we may associate this personal data with information gathered through the Tools.

Your web browser can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to your browser. If your browser is set to reject cookies, websites that are cookie-enabled will not recognize you when you return to the website, and some website functionality may be lost. The Help section of your browser may tell you how to prevent your browser from accepting cookies. To find out more about cookies, visit www.allaboutcookies.org/.

You can also control Flash cookies which we may use on certain Abbott websites and apps from time to time by clicking here. Why? Because Flash cookies cannot be controlled through your browser settings. Choices you make are both browser and device-specific.

Here are some of the types of information collected when visiting Abbott Websites:

Log data: When you use Abbott websites and apps, our servers automatically record information (“log data”), including information that your browser sends whenever you visit an website or app or your mobile app sends when you are using it. This log data may include your Internet Protocol address, the address of the webpages you visited that had Abbott features, browser type and settings, the date and time of your request, how you used websites and cookie data.

Cookie data: Depending on how you are accessing Abbott’s online Services, we and our Service Providers may use “cookies” (a small text file sent by your computer each time you visit our sites, unique to your Abbott account or your browser) or similar technologies, to record log data. When we use cookies, we may use “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you and/or your browser delete them). For example, we may use cookies to remember your personal preferences, such as sections of the website that you visit frequently, your user ID, or other settings so you do not have to set them up every time you visit, and we may use cookies to serve you relevant advertising tailored to your interests. Some of the cookies we use are associated with your Abbott account (including personal information about you, such as the email address you gave us), and other cookies are not.

We may use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Abbott Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to https://policies.google.com/privacy/google-partners, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

Social media plugins and data. In addition, our websites and apps may use social media plugins (e.g., the Facebook "Like" button, '"Share to Twitter"' button) to enable you to easily share information with others. When you visit any of our online Abbott Services, the operator of the social plugin can place a cookie on your computer, enabling that operator to recognize individuals who have previously visited our websites. If you are logged into the social media website (e.g., Facebook, Twitter, Google+) while browsing on our Abbott Services, the social plugins allow that social media website to receive information that you have visited our Abbott Services. The social plugins also allow the social media website to share information about your activities on Abbott with other users of their social media website. Abbott does not control any of the content from the social plugins. For more information about social plugins from other social media websites you should refer to those sites' privacy and data sharing statements.

If you choose to link your social media or Google account to Abbott, this allows us to obtain information from those accounts (such as your friends or contacts). The information we obtain from these services often depends on your settings or the applicable provider's privacy policies, so please check these policies before granting us access. You agree that we are not responsible for any acts or omissions by these social media service providers. If you give us permission to access this information, we will use it for the purposes described in this Privacy Policy.

Device information. In addition to log data, we may also collect information about the device you are using to access our Abbott Services, including what type of device it is, what operating system you are using, device settings, unique device identifiers and crash data. Whether we collect some or all of this information often depends on what type of device you are using and its settings. For example, different types of information are available depending on whether you are using a Mac or a PC, or an iPhone or an Android phone. To learn more about what information your device may make available to us, please also check the policies of your device manufacturer or software provider.

Interest Based Advertising. Abbott hopes to deliver to you advertising for products and services you need or want. Abbott, its vendors and partners, use common tracking tools, such as cookies, pixels, web beacons, and similar technologies, to automatically collect information about users for purposes of enhancing their online experience and delivering more meaningful advertisements. Like many companies, Abbott may also utilize third-party advertising vendors and other partners to collect this information.

Like most companies, we place advertisements where we think they will be most relevant to customers. One way we do so is by allowing network advertising companies with whom we work to place their own Tools when an individual visits Abbott websites and apps. This enables the network advertising company to recognize individuals who have previously visited Abbott websites and apps and to serve you ads based on your web browsing activity, purchases, interests and/or other information—a practice commonly referred to as interest-based advertising (“IBA”) or online behavioral advertising (“OBA”).

These advertising companies may also use these types of technologies to recognize you across the devices you use, such as a mobile phone or a laptop, and serve you ads on websites you visit and applications you use.

Retargeting. One way in which we deliver more meaningful advertisements is through a common form of online advertising known as “retargeting” or “remarketing.” Retargeting works by serving ads on one site based on an individual’s online activities on a different, unrelated site. For example, if you look at Similac® products on an Abbott website, you may later see an advertisement for Similac® products when you visit third-party sites. To do this, Abbott or its advertising vendors may use a device ID, cookie, pixel, web beacon or similar technology placed by Abbott or our third-party vendor when you visit Abbott websites or apps or third-party websites or apps. The placing of these cookies or other technologies on your device may enable you to be identified across multiple websites. You should consult the privacy policies of our vendors and other websites that you visit to understand how they collect and use your data.

Opting-Out of IBA, OBA and Retargeting Activities

As a participant of the Digital Advertising Alliance (DAA), we adhere to DAA’s Interest-Based Advertising principles by providing you enhanced notice, transparency and control of our digital marketing practices as stated at http://www.aboutads.info/principles/. Click here to opt-out of having your online behavior collected for advertising purposes and receiving behaviorally targeted advertisements from our advertising partners. Choices you make are both browser and device-specific. Also, certain versions of the iOS operating system permit you to “Limit Ad Tracking” in the system settings, and certain versions of the Android operating system allow you to “Opt-out of Interest-Based Ads” in the system settings. Options you select are browser and device specific.

Abbott Do Not Track Policy. Some browsers have Do Not Track (“DNT”) features that allow you to tell a website not to track you. These features are not all uniform, and some browsers may not be set up to honor such requests. Abbott honors the AdChoice DNT signals. Options you select are browser and device specific. Please be aware that limiting the ability of websites to set cookies, however, may worsen your overall user experience, and in some cases the sites will not work properly without cookies, local storage and similar technologies.

What Choices Do I Have About How Abbott Collects and Uses Information about Me? Certain Abbott Services may ask whether you wish to opt-out or opt into our contact lists for offers, promotions and additional services that may be of interest to you.


If you no longer wish to receive promotional marketing materials from us on a going-forward basis, you may opt-out of receiving such materials. You may unsubscribe from receiving marketing or other commercial emails from Abbott by following the instructions included in the email. We will endeavor to comply with your request as soon as reasonably practicable.

However, even if you opt out of receiving such communications, we retain the right to send you non-marketing communications (such as information about changes to our Privacy Policy or Terms of Use).

Your Privacy Choices

You may have certain rights and choices regarding our processing of your personal data. Depending on your jurisdiction, applicable law may entitle you to additional consumer rights, including the right (with certain limitations and exceptions) to:

  • Know the categories and/or specific pieces of personal information collected about you, including whether your personal information is sold or disclosed, and with whom your personal information was shared
  • Access a copy of the personal information we retain about you
  • Request deletion of your personal information

We reserve the right to verify your identity in connection with any requests regarding personal information to help ensure that we provide the information we maintain to the individuals to whom it pertains, and allow only those individuals or their authorized representatives to exercise rights with respect to that information. If you are an authorized agent making a request on behalf of a consumer, we may require and request additional information to verify that you are authorized to make that request.

We reserve the right to deny your request if we cannot verify your identify. Where we deny your request in whole or in part, we will endeavor to inform you of the denial and provide an explanation of our actions and the reasons for the denial.

We will not restrict or deny you access to our Abbott Services because of choices and requests you make in connection with your personal information. Please note, certain choices may affect our ability to deliver the Abbott Services. For example, if you sign up to receive marketing communications by email, then ask Abbott to delete all of your information, we will be unable to send you marketing communications.

You may exercise any of your rights in relation to your personal information by contacting us using the details provided under the “How Can I Contact Abbott” section below.

How does Abbott secure information?

It is Abbott’s practice to take steps to secure our Abbott Services; however, the confidentiality of information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting personal information over the Internet, especially personal information related to your health. Abbott cannot guarantee that unauthorized third parties will not gain access to your information; therefore, when submitting personal information to Abbott websites or apps, you must weigh both the benefits and the risks. Abbott websites or apps may link to third-party websites that are not controlled by Abbott or subject to an Abbott privacy policy. You should check the privacy policies of such third-party websites before submitting personal information.

This Website is Not For Children. Abbott does not knowingly collect or use any information from children (we define “children” as minors younger than 13). We do not knowingly allow children to order our products, communicate with us, or use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below and we will work with you to address this issue.

Third party sites

We may provide links to websites and other third-party content that is not owned or operated by Abbott. The websites and third-party content to which we link may have separate privacy notices or policies. Abbott is not responsible for the privacy practices of any entity that it does not own or control.

If you provide any personal through a third-party site, your interaction and your personal information will be collected by, and controlled by the privacy policy of, that third party site. We recommend that you familiarize yourself with the privacy policies and practices of any such third parties, which are not governed by this privacy policy.

Cross border transfers

Any information you provide to Abbott may be stored and processed, transferred between and accessed from the United States, where Abbott is headquartered, and other countries which may not guarantee the same level of protection of personal data as the one in which you reside. However, Abbott will handle your personal data in accordance with this privacy policy regardless of where your personal data is stored/accessed.

How Can I Contact Abbott?

If you have questions about your information, please contact us by clicking on the “Contact Us” link on the website you are visiting or by e-mailing us at privacy@abbott.com. Alternatively, you may send a letter to the following address:

Abbott Laboratories South Africa (Pty) Ltd
Attention: OEC Department,
219 Golf Club Terrace
Constantia Kloof, Roodepoort
1709, South Africa


Abbott Rapid Diagnostics (Pty Ltd)
Attention: OEC Department
Woodlands Office Park, Building 28,
20 Woodlands Drive, Woodmead,
2191, South Africa

In all communications to Abbott, please include the email address used for registration (if applicable), the website address or the specific Abbott program to which you provided personal information (e.g. Abbott.com, Similac.com, etc.) and a detailed explanation of your request. We will do our best to respond to all reasonable requests in a timely manner.

To exercise your rights in relation to your personal information as allowed for under the Protection of Personal Information Act, click here.

How will I know whether Abbott has updated this policy?

Abbott reserves the right to amend this Privacy Policy at any time. If Abbott changes its privacy practices, a new Privacy Policy will reflect those changes and the effective date of the revised Privacy Policy will be set forth in this paragraph. This Privacy Policy was last updated on October 31, 2020 and is effective as of that date.